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Privacy Policy

Who are we?
This privacy policy statement sets out the data processing practices carried out through your use of this web site
by Express Windows & Doors Ltd
We are authorised and regulated by the Financial Conduct Authority FRN957867 We act as a credit broker not a
lender and offer finance from One Lender.
T: 0141 429 1173
E :
If you have any requests concerning your personal information or any queries with regard to these practices
please contact us.
This privacy policy only covers Express Windows & Doors Ltd web site at
Information collected
We collect personal information from visitors to this web site through the use of enquiry forms and every time you
e-mail us your details. Other than this, we do not store or capture personal information but simply log your IP
address (this is the technical standard which ensures messages get from one host to another and that the
messages are understood) which is automatically recognised by the web server.
Use of personal information
We process personal information collected via this web site for the purposes of: -
 Identifying potential customers.
 Dealing with your requests and enquiries.
 Customers who have a credit agreement with our Lender
 Providing you with information about products and services offered by Express Windows & Doors Ltd
We do not sell personal information collected through this site or use your personal information for any other
purposes than those stated above.
Cookies may be used by us to provide you with customised information from our web site. A cookie is an element
of data that a web site can send to your browser, which may then store it on your system. Cookies allow us to
understand who has seen which pages and advertisements, to determine how frequently particular pages are
visited and to determine the most popular areas of our web site. Cookies may also allow us to make our web site
more user friendly by, for example, allowing us to save your password so that you do not have to re-enter it every
time to visit our web site.
We use cookies so that we can give you a better experience when you return to our web site. Most web browsers
automatically accept cookies. You do not have to accept cookies, and you should read the information that came
with your browser software to see how you can set up your browser to notify you when you receive a cookie, this
will give you the opportunity to decide whether to accept it. If you disable cookies from your browser you may not
be able to access certain features of a particular web site.
For more information about our use of cookies please
We endeavour to take all reasonable steps to protect your personal information. All the data collected by us is
stored on a secure server. The secure server software encrypts all information you input before it is sent to us.

Using your information for fraud prevention
We may share your personal information with fraud prevention agencies. If false or inaccurate information is
provided and fraud is identified, details of this fraud will be passed to those agencies to prevent fraud and money
Checking your identity

We may ask you to provide physical evidence of identity verification as a lender will search the files of credit
reference agencies which will keep a record of their search, whether or not your application for a loan proceeds.
This is not seen by us or shared with any other 3 rd parties unless written consent is received from you.
Money Laundering Checks
To comply with Anti-Money Laundering regulation, there are times when the lender will need to confirm or re
confirm your name and address. This is not seen or shared with any other 3 rd parties unless written consent is
received from you.
How we manage Special Category Data
In the unlikely event of us receiving Special Category Data as defined in GDPR
data/ Express Windows & Doors Ltd will inform you of the receipt of this information to discuss the deletion of this
Express Windows & Doors Ltd will not disclose personal information to other companies and suppliers as we do
not use third parties to process your data.
Internet-based Transfers
Given that the Internet is a global environment, using the Internet to collect and process personal data
necessarily involves the transmission of data on an international basis. Therefore, by browsing this web site and
communicating electronically with us you acknowledge and agree to our processing of personal data in this way.
Personal Data and your rights
If we collect any personal data from you, you have the right to receive/amend/delete information about the
personal data we hold about you. Express Windows & Doors Ltd do not charge a fee for this unless we believe
the request is excessive or unfounded. If we refuse a request we will tell the individual why and that they have the
right to complain to the supervisory authority and to judicial remedy. We will do this without undue delay and at
the latest within 1-month.
If at any time you no longer wish to receive any of our e-bulletins, newsletters or other information for which you
have subscribed our partner retailer process, then please contact us so that we can remove your relevant details.
Changes to this Privacy Policy
We may make changes to this Privacy Policy from time to time. You should check this page regularly to see our
most up to date policy. We will tell you about any changes to this Privacy policy by showing the date of the
changes in the 'Last updated' section below. By using the website after the date we make any changes, you are
agreeing to the changes.
Last updated: August 2022

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