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Service and Guarantee

Service and Guarantee: FAQ

Still looking for answers? Please do not hesitate to get in touch and we’ll get back to you as soon as possible.

Right to Cancel

You have the right to cancel any order within 7 days, in which case we will issue a full refund of any monies taken as a deposit. Here at Express Windows and Doors Ltd we don’t believe that holding a customer to the contract when they are not completely certain of their purchase, is the correct way to do business.
Therefore, if you even have the slightest doubt or apprehension and cannot be put at ease by any members of our Express team then please exercise your right to cancel within 7 days.

Our Product Guarantee

As one of our express sales team will have already outlined our pvc holds our 10 year guarantee. So be it windows, doors or a conservatory we guarantee that these are of the highest quality and you get nothing less than exceptional.

Our Service Guarantee

We have dealt with millions of customers, we have come across every problem in the book! Despite this, unfortunately some problems may arise, that not even we can predict! What we can do, however, is promise no matter what problem arises whether it be a weather delay or a technical design problem, our customer is always first and we will do everything we can to help you. You can ALWAYS get in direct contact with the person in charge of that department WITHOUT EXCEPTION.

Out Installation Guarantee

All our express products are installed by time served joiners, who have been vetted and checked out before gaining approved status to work with us. All our installers are covered under our guarantee scheme.

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